3Daily

Refund Policy

Return, Refund, Cancellation, and Replacement Policy

Effective Date: March 19,2026
Website: 3daily.ai
Contact: support@3daily.ai

At 3daily.ai, many of our products and services are custom, personalized, digitally delivered, artist-assisted, or made to order. Because of that, our refund, cancellation, and replacement rules are different from standard retail products.

Please read this policy carefully before placing an order.

This policy explains:

  • which products and services are non-refundable

  • when cancellation may be requested

  • when a partial refund may be considered

  • when a replacement, correction, or store credit may be offered

  • what customers must do if they need help with an order

This policy should be read together with our Terms of Service, Shipping Policy, and any product-specific terms shown on the relevant product page, order page, or checkout page.

1. Categories covered by this policy

This policy applies to the following types of purchases on 3daily.ai:

A. Instant Digital Products / Instant Platform Outputs

These are digital outputs generated instantly or near instantly through the platform using credits, tokens, prepaid balance, subscriptions, or similar usage mechanisms.

Examples may include:

  • instant AI-generated 3D previews

  • draft digital models

  • stylized or concept outputs

  • platform-generated previews

  • downloadable or viewable instant outputs

  • other early-stage digital outputs created directly through platform usage

These outputs are generally not production-ready and are generated through automated platform processing.

B. Production-Ready Digital Custom Products

These are custom digital products created through a combination of AI systems, platform tools, artist input, refinement, editing, and production work.

Examples may include:

  • production-ready 3D models

  • artist-refined digital avatars

  • finalized custom digital character files

  • optimized assets prepared for specific use cases

  • platform-compatible custom digital files

  • refined or finished deliverables prepared specifically for a customer

These products involve labor, creative time, technical resources, and custom work performed specifically for one customer.

C. Custom Physical Products

These are physical, made-to-order products created from a customer’s selected or customized design, model, or digital output.

Examples may include:

  • custom 3D printed figurines

  • personalized collectibles

  • made-to-order physical models

  • custom printed products based on customer-specific digital assets

2. General policy position

Because 3daily.ai provides custom digital products, credit-based platform outputs, and made-to-order physical products, most purchases on the platform are non-refundable once usage, work allocation, processing, or production has started.

This includes:

  • credits once purchased

  • instant digital outputs once generated

  • production-ready digital custom work once started

  • custom physical products once production has started

However, in appropriate cases and at our discretion, we may choose to offer one of the following:

  • a correction

  • a limited revision

  • store credit

  • a partial refund

  • a replacement

  • another reasonable remedy

Any such remedy will depend on the nature of the issue, the stage of the order, and the work or production already completed.

3. Credits, subscriptions, and instant digital products

3.1 Credits and prepaid balances are non-refundable

Any credits, tokens, prepaid balance, wallet balance, subscription access fees, feature unlocks, or similar platform purchases are non-refundable, except in cases of:

  • duplicate payment

  • incorrect billing caused by us

  • proven technical error caused by us

  • unauthorized charge, after review

  • refund rights required by applicable law

Once purchased, credits and similar platform balances are treated as final sale.

3.2 Instant digital outputs are non-refundable

Any digital output generated instantly or through credit consumption on the platform is non-refundable once the output has been generated, rendered, displayed, processed, downloaded, or otherwise made available to the customer.

This applies even if:

  • the output is not production-ready

  • the customer later changes their mind

  • the customer decides not to use the output

  • the customer later wants a different style

  • the customer later upgrades to a production-ready service

3.3 No refunds for used platform services

If a customer has consumed credits, triggered generation, used platform features, accessed outputs, or used any paid platform service, the related charges are non-refundable unless a billing error caused by us is confirmed.

4. Production-ready digital custom products

4.1 Core rule

Production-ready digital custom products are custom-made, artist-assisted, and created specifically for one customer. These products are generally non-refundable once work has started.

This is a key part of how 3daily.ai operates.

4.2 Why these products are generally non-refundable

Production-ready digital custom products typically require:

  • artist assignment

  • queue allocation

  • creative review

  • custom refinement

  • technical adjustments

  • production preparation

  • time and labor dedicated specifically to one customer’s order

Because work may begin quickly after an order is placed, these products cannot be treated like standard returnable retail goods.

4.3 Cancellation requests within 24 hours

Customers may request cancellation of a production-ready digital custom order within 24 hours of placing the order.

However, submitting a cancellation request within 24 hours does not guarantee a full refund.

If a cancellation request is received within 24 hours, we may, after reviewing the order status:

  • approve a full refund, if no work has started and no resources have been allocated

  • approve a partial refund, if work has started, artist time has been allocated, or processing has begun

  • deny the refund, if substantial work has already begun or the order has materially progressed

4.4 After 24 hours

After 24 hours from order placement, production-ready digital custom product orders are generally non-cancellable and non-refundable, except where required by law or where we choose to make an exception in our sole discretion.

4.5 If the customer is unhappy with the final result

If a customer is dissatisfied with the final production-ready digital custom product, the customer must contact us first.

Depending on the situation, we may choose to offer:

  • a reasonable correction

  • a limited revision within the original scope

  • a redo of a portion of the work

  • store credit

  • another mutually agreed remedy

A refund will not be issued simply because:

  • the customer changed their mind

  • the customer later prefers a different style

  • the customer failed to provide proper instructions or references

  • the customer no longer wishes to use the product after work has been completed

5. Custom physical products

5.1 General rule

Custom physical products are made specifically for the customer and usually cannot be resold. For that reason, they are generally non-refundable once production has started.

5.2 Cancellation requests within 24 hours

Customers may request cancellation of a custom physical product order within 24 hours of placing the order.

A request within 24 hours does not guarantee a full refund. Depending on the stage of the order, we may:

  • issue a full refund if work and production have not started

  • issue a partial refund if model preparation, print preparation, or related work has begun

  • deny the refund if production is already underway

5.3 After 24 hours

After 24 hours from order placement, custom physical product orders are generally non-cancellable and non-refundable, except where required by law or where we choose to make an exception.

5.4 Damaged, defective, or incorrect physical items

If a custom physical item arrives damaged, broken, materially defective, or clearly different from what was ordered, the customer must contact us within 48 hours of delivery and provide:

  • the order number

  • clear photographs of the item

  • clear photographs of the packaging

  • a short explanation of the issue

After review, we may choose to offer:

  • a replacement

  • a reprint

  • a repair solution

  • store credit

  • a partial refund

  • a full refund

The remedy offered, if any, will depend on the nature of the issue and the supporting evidence provided.

5.5 Minor variations are not defects

The following do not automatically qualify for refund, replacement, or reprint:

  • minor color variation

  • slight finish or texture variation

  • small manufacturing marks consistent with the production process

  • minor differences between on-screen previews and final physical output

  • subjective dislike where the product matches the approved or ordered scope

6. Situations where refunds are generally not available

Refunds are generally not available for:

  • purchased credits

  • used credits

  • consumed tokens or prepaid balances

  • instant generated outputs

  • downloaded files

  • delivered digital custom products

  • production-ready digital custom work after work has started

  • custom physical products after production has started

  • change of mind

  • preference changes after delivery

  • dissatisfaction caused by incomplete, inaccurate, or low-quality customer input

  • customer delay in providing approvals, files, or responses

  • issues caused by third-party platforms, printers, software, game engines, marketplaces, or services not controlled by us

7. Customer responsibility

Customers are responsible for:

  • submitting accurate images, references, prompts, measurements, and instructions

  • reviewing previews or approvals carefully

  • confirming compatibility requirements before ordering

  • reading product descriptions before purchase

  • requesting cancellation as early as possible if they no longer wish to proceed

We are not responsible for issues caused by incomplete, inaccurate, misleading, or poor-quality material provided by the customer.

8. Billing errors and duplicate charges

If a customer believes they were:

  • charged twice

  • charged incorrectly

  • billed for a failed order

  • affected by a platform billing error

they must contact us promptly with their order details and payment information.

If we confirm a billing error caused by us, we will correct it and issue any appropriate refund.

9. How to request cancellation, refund review, replacement, or support

To request support, customers must contact us at [support@3daily.ai] and include:

  • full name

  • order number

  • email address used for the purchase

  • a clear description of the issue

  • screenshots or relevant supporting evidence

  • photos, if the issue relates to a physical product

We may request additional information before making a decision.

10. Review and refund timing

Once we receive all necessary information, we will review the request within a reasonable period.

If a refund is approved:

  • it will usually be processed to the original payment method

  • banks, card issuers, and payment processors may take additional time to reflect the refund

  • where legally permitted, we may deduct charges for work already performed, artist time already allocated, processing fees, or other non-recoverable costs

11. Chargebacks and payment disputes

Before initiating a chargeback or payment dispute, customers should contact us first so we can attempt to resolve the matter directly.

If a chargeback or dispute is filed for an order that falls under this policy as non-refundable, we reserve the right to submit supporting documentation, including:

  • order records

  • timestamps

  • communications

  • previews

  • download or delivery logs

  • approval history

  • work status

  • production status

12. Consumer rights

Nothing in this policy limits any non-waivable rights a customer may have under applicable law. If local law gives a customer rights that cannot be excluded, those rights will apply to the extent required by law.

13. Contact information

3daily.ai Support
Email: support@3daily.ai
Address: 651 N Broad Street, Suite 206, Middletown, DE 19709, US