3Daily

Shipping Policy

At 3daily.ai, we offer both digital products and, in some cases, custom physical products. Because our offerings include made-to-order, personalized, and artist-assisted products, shipping timelines and delivery terms differ from those of standard retail stores.

Please read this policy carefully before placing an order.

1. Scope of this policy

This Shipping Policy applies to:

  • Instant digital products / instant platform outputs

  • Production-ready digital custom products

  • Custom physical products, including made-to-order physical items created from customer-specific digital assets, designs, or selections

Digital products are delivered electronically and do not involve physical shipping. Physical products are shipped only where applicable.

2. Digital product delivery

2.1 Instant digital products

Instant digital products, previews, or platform-generated outputs are typically delivered through the platform itself, through the customer account, by download link, by email, or through another digital access method made available by us.

Delivery timing for instant digital products may vary depending on:

  • system load

  • processing time

  • product complexity

  • platform availability

  • payment confirmation

  • technical or service interruptions

We do not guarantee uninterrupted or immediate delivery at all times.

2.2 Production-ready digital custom products

Production-ready digital custom products are delivered electronically and are not physically shipped.

Estimated delivery timelines, if stated on the website, in checkout, by email, or in order communications, are estimates only and not guarantees.

Delivery timelines for production-ready digital custom products may depend on:

  • project complexity

  • queue volume

  • artist allocation

  • revision requirements

  • customer response time

  • completeness of uploaded materials

  • technical issues

  • holidays or force majeure events

Delays do not automatically entitle the customer to cancellation, refund, or compensation unless expressly required by law or approved by us in writing.

2.3 Customer responsibility for digital delivery

Customers are responsible for:

  • providing a valid email address

  • checking spam or junk folders

  • maintaining access to their account, if applicable

  • downloading and saving delivered files where required

  • ensuring they can access supported file formats

We are not responsible for failed delivery caused by incorrect customer information, unavailable inbox space, spam filtering, account access problems, or third-party platform issues outside our control.

3. Physical product shipping

3.1 Custom physical products only

Where 3daily.ai offers physical products, such products are generally custom-made, personalized, and made to order. These products may require digital preparation, artist refinement, print preparation, fabrication, quality checks, and packaging before shipment.

For that reason, shipping times for physical products will usually include both:

  • production time

  • transit time

3.2 Processing and production time

Estimated production or processing times shown on the website, in checkout, in emails, or in other communications are estimates only and are not guaranteed.

Production time may vary depending on:

  • order type

  • level of customization

  • production workload

  • artist workflow

  • print complexity

  • material availability

  • quality control requirements

  • holidays

  • carrier disruptions

  • customs issues

  • force majeure events

3.3 Shipping methods

We may use third-party shipping carriers, couriers, postal services, fulfillment partners, or print partners to deliver physical products.

The shipping method used for your order may depend on:

  • destination

  • product type

  • size or weight

  • production partner

  • available carrier services

We reserve the right to choose the shipping carrier and fulfillment route unless otherwise expressly agreed.

4. Shipping charges

Shipping charges, if applicable, will generally be shown at checkout or otherwise communicated before payment is completed.

Unless expressly stated otherwise:

  • shipping fees are separate from product prices

  • shipping fees do not include customs duties, import taxes, local taxes, brokerage charges, or similar government-imposed charges

  • the customer is responsible for any customs duties, import fees, VAT, GST, local taxes, clearance fees, or similar charges imposed by the destination country or authority

Shipping charges are generally non-refundable unless required by law or unless the issue was caused solely by our error.

5. Delivery estimates

Any shipping or delivery dates provided by us are estimates only.

We do not guarantee delivery by a specific date unless we have expressly agreed to that in writing.

This applies to:

  • standard shipping estimates

  • promotional delivery timelines

  • holiday delivery expectations

  • event-based delivery requests

  • birthday, anniversary, or occasion-based timing expectations

Customers should place orders well in advance if they need a product for a specific date.

We are not liable for delays caused by:

  • shipping carriers

  • customs clearance

  • weather

  • strikes

  • service disruptions

  • supplier delays

  • inaccurate shipping details

  • failed delivery attempts

  • force majeure events

  • other events outside our reasonable control

6. Incorrect address and failed delivery

Customers are responsible for providing a complete and accurate shipping address.

If a customer provides an incorrect, incomplete, or undeliverable shipping address, we are not responsible for delays, failed delivery, or losses resulting from that error.

If a shipment is returned to us due to:

  • incorrect address

  • failed delivery attempts

  • refusal of delivery

  • non-payment of customs or import charges

  • unclaimed package

we may, at our discretion:

  • charge the customer for reshipping

  • deduct shipping and handling costs from any approved refund

  • deny replacement or refund where the issue was caused by the customer

7. Customs, duties, and import charges

For international orders, the customer is responsible for complying with local import laws and for paying any duties, taxes, customs fees, brokerage charges, or related charges imposed by the destination country.

We are not responsible for delays, losses, or delivery failures caused by:

  • customs inspections

  • import restrictions

  • refusal by customs authorities

  • unpaid duties or taxes

  • destination-country regulations

If a package is destroyed, returned, delayed, or held by customs, we are not liable for resulting losses except where required by law.

8. Risk of loss and title

For physical products, risk of loss or damage in transit passes to the customer upon delivery to the shipping carrier, to the extent permitted by applicable law.

Where applicable law provides otherwise, that law will apply.

If a package is marked as delivered by the carrier but is later reported missing, customers should first contact the carrier and then contact us with the order details. We may assist where reasonably possible, but we do not guarantee replacement or refund for carrier-confirmed deliveries unless required by law or covered by shipping insurance purchased for the order.

9. Damaged, defective, or incorrect physical deliveries

If a physical product arrives:

  • damaged

  • broken

  • materially defective

  • or clearly different from what was ordered

the customer must contact us within 48 hours of delivery at [support@3daily.ai] and provide:

  • order number

  • clear photographs of the item

  • clear photographs of the packaging

  • a description of the issue

We may request additional information before reviewing the claim.

If we determine that the issue is valid, we may, at our discretion, offer:

  • replacement

  • reprint

  • repair solution

  • store credit

  • partial refund

  • full refund

Any such remedy will be governed by our Refund Policy and the facts of the case.

10. Digital delivery issues

If a customer does not receive a digital product or cannot access a delivered file, the customer should contact us promptly with:

  • order number

  • email address used for purchase

  • description of the issue

  • screenshots, where applicable

We will make reasonable efforts to assist with access issues caused by our systems. However, we are not responsible for delivery failures caused by:

  • customer email errors

  • spam filters

  • unsupported software

  • corrupted local devices

  • third-party platforms

  • internet connectivity problems

  • customer-side technical limitations

11. Split shipments

Some orders may be delivered in separate parts. For example:

  • digital components may be delivered before physical products

  • physical items may ship separately depending on production stage, location, or fulfillment partner

We reserve the right to split shipments where necessary.

12. Delays and force majeure

We are not responsible for delays or failure to deliver caused by events beyond our reasonable control, including:

  • natural disasters

  • flood

  • fire

  • war

  • terrorism

  • labor disputes

  • pandemics

  • government actions

  • customs issues

  • power outages

  • internet failures

  • supplier interruptions

  • shipping carrier disruptions

  • technical failures

In such cases, timelines may be extended accordingly.

13. No guaranteed delivery for events or deadlines

Unless expressly agreed by us in writing, we do not guarantee delivery in time for:

  • birthdays

  • anniversaries

  • holidays

  • product launches

  • conventions

  • gifting deadlines

  • events

  • travel dates

  • commercial deadlines

Customers should order early and allow extra time for custom production and transit.

14. Contact us

If you have any shipping or delivery questions, please contact:

3daily.ai Support
Email: support@3daily.ai