Frequently Asked Questions

One clear, well-lit front-facing photo is all you need to get started.

A well-lit, front-facing photo with your face fully visible. Avoid heavy filters, sunglasses, hats pulled low, or extreme angles. Natural lighting is ideal. Phone cameras work perfectly — no professional setup needed.

Absolutely. As long as you have a clear photo, you can create a personalized figurine for someone else. It can make a thoughtful gift for birthdays, anniversaries, graduations, weddings, and other special moments. It can also be a fun idea for gamers, collectors, tabletop enthusiasts, hobby lovers, and fans who want to turn a favorite look or character-inspired style into something physical and memorable.

The 3D Model Preview is an AI-generated 3D model of your selfie in your chosen style — a digital preview you can review first. The 3D Print Preview shows how that model could translate into a physical print in the selected material. The Print Preview is a low-cost optional step ($5) to help you feel more confident before moving into full production.

It's our full production upgrade: AI generation + human artist cleanup. Includes face/hand/pose correction, clothing refinement, mesh fixes for watertight print-safe geometry, surface finishing (removing AI artifacts), stability and base prep, and a final quality check. Everything needed for a perfect physical figurine.

Premium Multicolored Resin is ultra-smooth with full color printed directly into the material, capturing very fine details with a crisp, premium finish. Multicolored Sandstone has a natural, slightly textured finish with full color baked directly into the print. Premium Multicolored Resin is ideal for portrait-accurate gifts; Sandstone is great for large, vibrant display pieces.

Premium Multicolored Resin: 3", 4", 5", and 6". Multicolored Sandstone: 3", 4", 5", 6", 7", 9", and 12". The most popular size is 5" (Standard).

3D Model Preview and Polished Preview Model Preview are near-instant. Once your order moves into physical figurine production, the full process typically takes around 3 to 4 weeks, with shipping taking an additional 3 to 10 business days depending on your location. Rush options may also be available.

Yes, we ship worldwide. All orders include tracking, and delivery times vary by destination. Import duties may apply in some countries and are the responsibility of the customer.

Every figurine is shipped in protective, custom-fit packaging. If your item arrives damaged, please contact us within 48 hours of delivery with photos, and we'll help resolve it as quickly as possible.

Pricing is shown as a clear split: Modeling (Polished Preview Model) + Printing (size and material) + any add-ons = Total. There are no hidden fees.

We offer free revisions before production begins. Because every piece is custom-made, we generally cannot offer refunds once production has started. If there is an issue on our end, we'll work with you to make it right.

Yes. For orders of 10+ units, please contact us through business support for custom pricing.

Yes. Directly purchased credits expire 3 months after purchase if unused. Credits granted through a subscription expire at the end of that billing cycle and don't roll over. When you spend credits, we always use whichever is closest to expiring first, so you get full value from your balance before anything lapses.